What makes you great in the eyes of your customer?

It could be your product or service but more often than not, it’s the way your customer service professionals engage with your customers.  They form a customer’s initial and lasting impression of [...]


To See or not to See? That is the Question!

With apologies to William Shakespeare. Video interviewing as an accepted method of conducting applicant screening continues to gain significant momentum, but is it the best medium for all job [...]


LinkedIn Profiles Instead of Resumes?

Over the last few months, I’ve had the privilege to interview a number of  sales, client advocate, and development professionals and I’ve detected a growing trend.  When I’ve asked for a resume [...]

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