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What Drives the Exceptional Customer Experience?

Leading customer feedback insights analyst firm, CFI Group, recently published its Contact Center Satisfaction Index (CSSI) for 2013 (download the reporthere).  The results should be a wake-up [...]

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Stop Thinking about Virtual Interviewing – Do It!

Here in the greater metro Atlanta area, we’re being pummeled by another winter storm (this one named “Pax” I think), that threatens to bring the area to a standstill yet again.  [...]

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