Blog

Atlanta, Georgia – June 13, 2018 – HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a [...]

The face of customer experience center workforce optimization (WFO) is changing. Traditionally, it has been the functional and technical integration of several complementary software [...]

According to its survey of 277 contact center operators, leading analyst firm Strategic Contact concluded that high attrition is the number 1 issue facing them in 2016. In fact, this contact [...]

Using predictive analytics early in the recruitment process to identify performance and tenure potential has significant implications for the talent acquisition industry. The recent Bloomberg [...]

Predictive analytics – the process of using advanced statistical techniques from modeling and machine learning to analyze past events and behavior in an effort to predict the future – is one of [...]

We’ve all heard that age-old saw. The lesson is pretty straightforward: don’t always take things at face-value; take the time to find the deeper significance. That is never more true than when it [...]

Recruiting doesn’t care about quality of hire. There. I said it. And before everyone in the recruiting industry descends on me with pitchforks in hand and torches alight, let me explain how I [...]

It’s a familiar refrain: there’s a lack of well qualified candidates to choose from and therefore, it’s harder to fill classes. Many companies cite the low unemployment rate as [...]

As the unemployment rate continues to fall, some recruiting teams may find it a bit tougher to source high quality candidates. But is candidate sourcing entirely to blame? Maybe, but probably [...]

Many companies rely on one or more behavioral, cognitive, personality, intelligence and hard skills assessments in order to predict potential job fit, improve performance, and reduce turnover. [...]