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How to Apply Predictive Analytics to Post-COVID Recovery

We are now midway through the third quarter of a year that will surely be remembered as one of the most chaotic in history. Many of us would like nothing better than to simply fast forward to [...]

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HIRING WORK-AT-HOME AGENTS AFTER THE CORONAVIRUS CRISIS: WHAT’S NEXT

RECRUITING & HIRING – CONTACT CENTER PIPELINE by SCOTT BAKKEN JUNE 2020 In the race to restaff, leverage technology to shorten the hiring period without sacrificing quality of hire. [...]

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Use Agent Voice DNA to Improve Contact Center Hiring Results

Voice analysis is a strong predictor of new-hire success, retention and CSAT performance.

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HireIQ and NICE Sign Global Reseller Agreement

HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions Companies complete agreement that enables HireIQ to leverage NICE WFO data to drive smarter talent acquisition decisions [...]

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Hiring for Retention: Using AI to Predict Which Job Candidates Will Be Successful

Scott Bakken / Jun 2019 / Technology Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing customer experience. Do you have [...]

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HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution

Atlanta, Georgia – June 13, 2018 – HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a [...]

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The Dawn of WFO 2.0

The face of customer experience center workforce optimization (WFO) is changing. Traditionally, it has been the functional and technical integration of several complementary software [...]

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Contact Center Labor Issues are Number 1 Challenge for 2016, but…

According to its survey of 277 contact center operators, leading analyst firm Strategic Contact concluded that high attrition is the number 1 issue facing them in 2016. In fact, this contact [...]

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Predictive Talent Analytics Lives up to the Hype

Using predictive analytics early in the recruitment process to identify performance and tenure potential has significant implications for the talent acquisition industry. The recent Bloomberg [...]

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Machines Make Better Hiring Decisions than Humans

Predictive analytics – the process of using advanced statistical techniques from modeling and machine learning to analyze past events and behavior in an effort to predict the future – is one of [...]