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HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution

Atlanta, Georgia – June 13, 2018 – HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a [...]

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The Dawn of WFO 2.0

The face of customer experience center workforce optimization (WFO) is changing. Traditionally, it has been the functional and technical integration of several complementary software [...]

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Contact Center Labor Issues are Number 1 Challenge for 2016, but…

According to its survey of 277 contact center operators, leading analyst firm Strategic Contact concluded that high attrition is the number 1 issue facing them in 2016. In fact, this contact [...]

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Predictive Talent Analytics Lives up to the Hype

Using predictive analytics early in the recruitment process to identify performance and tenure potential has significant implications for the talent acquisition industry. The recent Bloomberg [...]

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Machines Make Better Hiring Decisions than Humans

Predictive analytics – the process of using advanced statistical techniques from modeling and machine learning to analyze past events and behavior in an effort to predict the future – is one of [...]

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Use Talent Analytics to Guide Employee Selection

We’ve all heard that age-old saw. The lesson is pretty straightforward: don’t always take things at face-value; take the time to find the deeper significance. That is never more true than when it [...]

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Why Doesn’t Recruiting Care about Quality of Hire?

Recruiting doesn’t care about quality of hire. There. I said it. And before everyone in the recruiting industry descends on me with pitchforks in hand and torches alight, let me explain how I [...]

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Improving Screening and Interviewing for High-Volume Hiring

It’s a familiar refrain: there’s a lack of well qualified candidates to choose from and therefore, it’s harder to fill classes. Many companies cite the low unemployment rate as [...]

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Sourcing Woes? Look at Streamlining your Screening Process

As the unemployment rate continues to fall, some recruiting teams may find it a bit tougher to source high quality candidates. But is candidate sourcing entirely to blame? Maybe, but probably [...]

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Assessments are Dead! Long Live Assessments!

Many companies rely on one or more behavioral, cognitive, personality, intelligence and hard skills assessments in order to predict potential job fit, improve performance, and reduce turnover. [...]

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