The Dawn of WFO 2.0

The face of customer experience center workforce optimization (WFO) is changing. Traditionally, it has been the functional and technical integration of several complementary software [...]


Contact Center Labor Issues are Number 1 Challenge for 2016, but…

According to its survey of 277 contact center operators, leading analyst firm Strategic Contact concluded that high attrition is the number 1 issue facing them in 2016. In fact, this contact [...]

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.