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Contact Center Labor Issues are Number 1 Challenge for 2016, but…

According to its survey of 277 contact center operators, leading analyst firm Strategic Contact concluded that high attrition is the number 1 issue facing them in 2016. In fact, this contact [...]

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Predictive Talent Analytics Lives up to the Hype

Using predictive analytics early in the recruitment process to identify performance and tenure potential has significant implications for the talent acquisition industry. The recent Bloomberg [...]