Use Agent Voice DNA to Improve Contact Center Hiring Results
Voice analysis is a strong predictor of new-hire success, retention and CSAT performance.
HireIQ and NICE Sign Global Reseller Agreement
HireIQ Partners with NICE to Take Workforce Optimization to New Dimensions Companies complete agreement that enables HireIQ to leverage NICE WFO data to drive smarter talent acquisition decisions [...]
Hiring for Retention: Using AI to Predict Which Job Candidates Will Be Successful
Scott Bakken / Jun 2019 / Technology Behavioral Predictive Voice Analytics is proving to be an effective tool for hiring and retaining top talent and enhancing customer experience. Do you have [...]
