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HireIQ and Genesys Partner to Launch AI-driven Call Center Recruitment Solution

Atlanta, Georgia – June 13, 2018 – HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a [...]

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Use Talent Analytics to Guide Employee Selection

We’ve all heard that age-old saw. The lesson is pretty straightforward: don’t always take things at face-value; take the time to find the deeper significance. That is never more true than when it [...]

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Why Doesn’t Recruiting Care about Quality of Hire?

Recruiting doesn’t care about quality of hire. There. I said it. And before everyone in the recruiting industry descends on me with pitchforks in hand and torches alight, let me explain how I [...]

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Improving Screening and Interviewing for High-Volume Hiring

It’s a familiar refrain: there’s a lack of well qualified candidates to choose from and therefore, it’s harder to fill classes. Many companies cite the low unemployment rate as [...]

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Sourcing Woes? Look at Streamlining your Screening Process

As the unemployment rate continues to fall, some recruiting teams may find it a bit tougher to source high quality candidates. But is candidate sourcing entirely to blame? Maybe, but probably [...]

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Assessments are Dead! Long Live Assessments!

Many companies rely on one or more behavioral, cognitive, personality, intelligence and hard skills assessments in order to predict potential job fit, improve performance, and reduce turnover. [...]

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How to Hire Better than Amazon

A recent blog post by leading venture firm OpenView Venture Partners opines about the value of Amazon’s cross-team interviewing strategy (find it [...]

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How to Avoid the 10 Customer Service Worst Practices

Delivering an exceptional customer experience often means that several disparate elements need to come together perfectly – people, process and technology need to work together seamlessly. Yet it [...]

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Predicting the Best Candidates: Big Data v. Crystal Ball

Last month I was intrigued by a blog published in Harvard Business Review (“In Hiring, Algorithms Beat Instinct”) that declared, “Humans are very good at specifying what’s needed for a position [...]

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Four Key Attributes of Successful Call Center Agents

Despite dire predictions that self-service will render the call center agent obsolete, the opposite is true.  Call center employment continues to grow at a healthy clip.  According to recent [...]

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What Drives the Exceptional Customer Experience?

Leading customer feedback insights analyst firm, CFI Group, recently published its Contact Center Satisfaction Index (CSSI) for 2013 (download the reporthere).  The results should be a wake-up [...]

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Stop Thinking about Virtual Interviewing – Do It!

Here in the greater metro Atlanta area, we’re being pummeled by another winter storm (this one named “Pax” I think), that threatens to bring the area to a standstill yet again.  [...]

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