Leading international analyst firm emphasizes company’s value in affecting the hiring process and post-hiring employee performance.
ATLANTA, GA — (December 5, 2013) — HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that leading international analyst firm Ovum released an “On the Radar” report featuring the company. A copy of the report can be downloaded from https://new.hireiqinc.com/resources/analyst-views/.
Ovum conducts independent, rigorous, fact-based research used by thousands of end-user organizations to help them make decisions about key technology investments that affect the performance of their enterprises. Its “On the Radar” reports feature up-and-coming companies bringing potentially disruptive ideas, products, or business models to their respective markets. “On the Radar” companies bear watching for their potential impact on the market.
“HireIQ has demonstrated significant and measureable value by enabling companies to amplify their own best practices by making the selection of high-quality customer service professionals a predictable, replicable, and scalable task,” said Keith Dawson, principal analyst in Ovum’s Enterprise practice. “The company not only makes it easier for enterprises to expand their talent pool and reduce the time spent on early-stage screening, its solutions help organizations provide a better service experience to its customers by more closely aligning the hiring process with observed performance and tenure outcomes.”
HireIQ revolutionizes the talent acquisition process by linking stakeholder-observed business outcomes with pre-hire digital interviews to help ensure a company’s employee retention and operational performance goals are met. Prospective employees complete thousands of virtual assessments each day using HireIQ’s Software-as-a-Service (SaaS) on-demand interviewing applications. This enables companies to improve their hiring decisions, reduce the critical time-to-fill interval, reduce recruiting costs and increase employee retention and performance.
“Hiring customer service professionals costs the service industry over six billion dollars annually,” explained Kevin Hegebarth, vice president of marketing at HireIQ. “Much of this cost is attributable to turnover of existing staff which can be greatly reduced by better alignment between the pre-employment process and measured performance outcomes. Clients who use HireIQ report significant improvements in observed performance and employee retention, resulting in significant reductions in recruiting, training and onboarding costs as well as a considerable increase in operational performance and customer satisfaction.”
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Ovum provides clients with independent and objective analysis that enables them to make better business and technology decisions. Our research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, giving Ovum and our clients unparalleled insight not only into business requirements but also the technology that organizations must support. Ovum is an Informa business.For further information about Ovum, please visit https://ovum.com/section/home/.
HireIQ revolutionizes talent acquisition for high-turnover, front-line customer service positions such as those in call centers, retail stores, branch banking, quick-service restaurants and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.
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