Insights and Information About Contact Center Hiring , Recruiting, Operations, and More

Emotional Assessments: A Disruptive Innovation in Candidate Selection

You may be hiring in 2020, but are your hiring practices based on1950s-era techniques? You may be surprised to learn that the current crop of cognitive, intelligence, and personality assessments are poorly suited for the fast-paced, performance-driven nature of hiring contact center employees in the 21st century.