Improve Agent Hiring and Engagement

If you’re like most, you are continually challenged to quickly and effectively fill classes with qualified applicants who possess the right skills to deliver an exceptional customer experience [...]

Interactive Response Technologies

Industry: Contact center outsourcing Employees: Approximately 2,500 The Story: To provide high-quality service to its cients – including several leading wireless communications companies [...]

Global Business Process Outsourcer

Employees: Over 35,000 home and brick-and-mortar agents The Story: This leading global contact center business process outsourcer serves some of the leading consumer brands in the industry and [...]

Home Working Contact Center Provider

Contractors: Over 35,000 The Story: This pioneer in home working contact center outsourcing needed an efficient and effective way to quickly screen thousands of contractor candidates for critical [...]

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