A new type of assessment, developed by HireIQ Solutions, uses a job candidate’s emotional disposition mined from natural-language voice interviews to reliably predict the candidate’s potential to achieve key business outcomes such as tenure and job performance. This process is transparent to the candidate and is immune to the “gaming” tactics candidates often employ with traditional behavioral, cognitive, personality and intelligence assessment. This yields a more accurate and reliable measure of an applicant’s potential.
Clients using this emotional assessment as part of their talent acquisition process report significant improvements in key performance metrics including:
• 60% increase in 90-day retention
• 100% improvement in one-year retention
• 37% increase in customer satisfaction goal attainment
• 56% improvement in first call resolution
This paper describes the academic and organizational foundation upon which this emotional assessment was created, HireIQ’s approach for developing the capability, and reported customer results.