According to the United States Department of Labor, Bureau of Labor Statistics, nearly 2.5 million Americans were employed as customer service professionals (CSP).  Further research, conducted by Paul Stockford of leading industry analyst firm Saddletree Research, indicates that the call center industry as a whole continues to add jobs at a fairly healthy pace.  Some of this is replacement hiring – filling jobs vacated through attrition – but a large portion of it is through industry growth.  According to Stockford, the industry saw a net gain of nearly 52,000 jobs in 2013.  Business process outsourcers (BPOs) factored heavily in this growth as did companies that were created or expanded to support the Affordable Care Act (ACA).

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